Our commitment
To provide innovative products, excellent benefits, service and advice to our consumers, and to market our products responsibly.

2008 key data

• 331 specialist Consumer Advisers in more than 50 countries


• 1.3 million post-sale consumer contacts handled


• 70% of contacts related to enquiries or advice, 28% to a complaint and 2% compliments


• 3% of the enquiries received were related to sustainability issues