Purchasing: an international ethical guide
Sustainable development

The Purchasing Department has worked hand in hand with the Ethics Department to create this guide for all staff in the group who deal with suppliers. A document translated into 12 languages.

A new international ethics guide


The Purchasing Department has worked hand in hand with the Ethics Department to create a guide named “The Way We Buy”, for all staff in the group who deal with suppliers.

It is an integral part of the group’s Ethical Charter, and shows how L’Oréal’s ethical values such as integrity, mutual respect and excellence lie at the heart of the purchasing process. L’Oréal’s purchasing is extremely varied, and covers raw materials, packaging, packaging machinery and buying services alike. For all these areas of purchasing, L’Oréal has produced an ethical guide to help the 600 professional buyers and 10,000 occasional buyers involved in purchasing decisions in their daily relations with suppliers..

The guide is laid out as four chapters (Buying is teamwork, Buying with integrity, Buying with respect, Working with suppliers who respect our ethical standards). It answers very practical questions, rather like a user manual. The guide is currently translated into 12 languages, is available to everyone, and is the sole reference in all the group entities./p>

Emmanuelle Baillou, Development Manager for the Purchasing Community, L’Oréal, looks back at the launch of this ethical guide: "When the “The Way We Buy” guide was launched in July 2011, we organised question and answer sessions to discuss ethical questions with professional buyers. We gave each of them their own printed copy of the guide. They are ambassadors for the guide, both in-house and with our suppliers.”

Expert Section

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