To facilitate the use for people with disabilities, L'Oréal implements accessibility features to improve navigation for screen reader users, keyboard navigation and text-only browsers. Thus all users can access our content without difficulty. This fits into the group's general policy in favor of diversity.
Features available on www.loreal.com
The main logo
On every page, a single click on the L’Oréal logo displayed in the banner leads back to the home page of the www.loreal.com website.
The main menu in the left hand column lets you access the headings and main pages of the www.loreal.com website. It is a drop-down menu which can be controlled by the mouse, the keyboard or with the fingers on a touch screen.
Once in the main heading of the www.loreal.com website, a second menu appears next to the main content. This secondary menu lists all the sub-headings available under the current heading.
Page footer menu
At the bottom of the page, the footer menu lets you access all headings and sub-headings of the site and additional pages such as the contact page, the map of L’Oréal’s branches, the choice of another language or country, the Legal Notice page, the site map, etc.
On all the site’s pages except the home page, a breadcrumb trail is displayed above the main content. This breadcrumb trail tells you where you are in the tree structure of the www.loreal.com website. It indicates the path followed from the home page to get to the current page, and also provides links to let you move back up the site’s tree structure.
On every page of the site, a site map can be accessed by a link in the page footer menu. This site map gives you an overview of the tree structure of the www.loreal.com website and links you directly to the page or heading of your choice.
On every page, a search field is available in the left hand column. When you perform a search, the search engine of the www.loreal.com website lists the site pages that correspond best to your search.
Instead of regularly visiting the www.loreal.com website, if you prefer to be kept updated about the project by email, you can sign up for the newsletter. The sign-up form for this newsletter can be found by clicking in the left column on
Functionalities offered by your browser
As well as the aids made available directly on the www.loreal.com website, the site has been designed so as to allow your browser to make the most of its own functionalities.
Increasing character size
On all the pages of the monsite.fr website, you have the possibility of increasing the size of the characters. f you use a PC, use the key combination Ctrl + “+” (the “plus” sign) to increase the size of the characters. The key combination Ctrl + “-” (the “minus” sign) allows you to reduce the size of the characters. Repeating the combinations increase or decrease character size by increments. Also note that the key combination Ctrl + 0 (“zero”) gets you back to the text default size. For Mac users, simply replace the Ctrl key in the above combinations by the Cmd key to get the same results.
The www.loreal.com website has been designed so as to all keyboard navigation on all pages. In most cases, the Tab key is all you need to sequence through the clickable elements in the page. And if you want to work backwards through the sequence you can use the key combination Shift + Tab.
Keyboard users can print any page of the site by going to the desired page and then pressing Ctrl + P on your keyboard if you are on PC, or Cmd + P if you use a Mac.
Save to favorites
Keyboard users at last have the possibility to save any page to your favorites. You can do that by going to the desired page and then pressing Ctrl + D on your keyboard if you are on PC, or Cmd + D if you use a Mac.
The www.loreal.com website offers PDF documents for download.
To view these documents you need the Adobe Reader software, which can be downloaded for free here: http://get.adobe.com/fr/reader/.
The www.loreal.com website offers a certain number of videos. A special effort has been made to make these videos accessible to as many people as possible.
Each video is accompanied by a detailed text transcription.
This transcription gives access to the content of the video even if you cannot play it.
The transcription is accessible via a link placed underneath each video.
Each video which needs it is accompanied by synchronized sub-titles. These subtitles can be freely activated or disabled with a button placed directly in the video player.
The subtitles allow deaf and hard of hearing, or people who cannot hear the sound (because of lack of speakers or a noisy environment, etc.) to access the sound information on the video all the same. In addition they are often useful for persons whose mother tongue is not French, who will be very pleased to have the sound and a textual accompaniment for better understanding.
Conformity of the www.loreal.com website with WCAG 2.0 (Web Content Accessibility Guidelines)
Throughout the stages of design, creation and updating of the www.loreal.com website, the owner of www.loreal.com has taken care to comply with good accessibility practices by the W3C in the Web Content Accessibility Guidelines (WCAG 2.0).
Apart from the following points, the www.loreal.com website complies with accessibility level A of the WCAG 2.0:
The owner of www.loreal.com continues to improve the accessibility of its digital communication platforms. Nevertheless, if you come across a problem when navigating or accessing certain content on www.loreal.com, feel free to contact us giving as much detail as possible about your situation and the problem encountered, so that we can find a solution together.
Contact us using the online form
To contact us by the online form, simply go to the contact page and fill in the form which corresponds to your request.
To contact us by email
To contact us by email, you can write directly to the following address:
To contact us by telephone
To contact us by telephone, you can call the following number: +33 1 47 56 70 00
To contact us by regular mail
If you prefer to contact us by mail, you can write to us at the following address:
41, Rue Martre
92217 Clichy Cedex France