In Colombia, 3 million people are living with a disability. To address this challenge, L’Oréal’s Breaking Barriers programme seeks to improve daily life for disabled people through the purchase of specialist equipment and awareness-raising efforts among consumers. In Bogota, the Group’s plant had already installed the latest accessibility equipment and trained some of its employees in sign language. In 2018, it expanded these initiatives with dedicated lifts, access ramps, subtitling in meetings and Braille signs. Through a partnership with the government, the plant created an application dedicated to deaf employees and those with hearing difficulties. Now, these employees can make telephone calls using a video-calling service that links to a sign language interpreter. The plant gives these employees 50,000 pesos per month to cover their internet costs and enable them to make free calls with this application.