System Update Information 2026

As part of our commitment to continuous improvement, L'Oréal Australia and New Zealand has upgraded its core business transaction processing system to SAP S/4Hana.

We sincerely thank you for your support and partnership during this transition. 

Our ordering systems are now open and our teams are ready to process your orders.   We kindly ask for your continued patience in the event there are any issues or delays.

The new system will also result in lasting changes:

• New account numbers
  As part of the system upgrade, you have been provided with a new customer account number, which begins with 10 and has eight digits (ie.10xxxxxx) .

• New bank account details
  When making payments to Australia and New Zealand after April 8, please use your new account number as the reference to ensure the correct allocation. For Australian customers, the BSB will remain 248-045 but the bank account number will change to your new customer account number.

• New format for financial documents
  The format of our invoices, account statements and payment reminder letters has been redesigned to provide greater transparency, clarity, detail and compliance with tax and legal requirements.

FAQs

Q. What change is L’Oreal Australia and New Zealand making and why?
L’Oréal Australia and New Zealand has made a significant investment in upgrading its core business transaction processing system to SAP S/4Hana, with a go-live date of mid-April. With this upgrade, we will join the 150+ countries that L’Oréal operates in to ensure we have a more reliable and best-in-class service for our customers.

Q. Why does my account number have to change?
The new system will be used globally by L’Oreal and therefore our customer data will follow new numbering conventions. Each customer in our database has been given a new reference number for Sold-To, Ship-To, Bill-To and Payer accounts.

Q. Will my payment terms change? 
No, your credit terms remain unchanged.

Q. My payment terms now say “Last Day of Month + 1”. What does that mean?
For customers on 30 Day End of Month terms, the new system will display this as "Last Day of Month + 1" (representing the last day of the following month).

Q. Will there by changes to payment reminders?
There are no changes to the current process for our Australian customers. For our New Zealand customers, payment reminders are now automated and issued electronically via our internal system.

Q. How can I access my invoice?
Both new and historical invoices remain available for download via the Payment Portal. If you cannot locate a document, please contact us for assistance.

Q. How do I find my old account statement?
To request a copy of a past account statement, please contact our friendly credit team, who will be happy to assist you.

Contact details

For queries on deliveries, orders, invoices and logistics, contact Customer Care at [email protected] (Australia) or [email protected] (New Zealand).

For queries on statements, payments and accounts, email [email protected] (Australia) or [email protected] (New Zealand).