Terms Of Use

Welcome on this L'Oréal.com dedicated to the L’Oréal Group

(hereinafter the "Website").

Please read carefully these Terms of Use which govern the use of this Website,  particularly L’Oréal.com (hereinafter the “Terms of Use”). Specific terms of use may apply to pages dedicated to countries, do not hesitate to check related documentation

By using this Website, you agree to to the applicable terms of Use without reserve.

For any request relating to your use of the Website, you may contact Us at the following address: L’Oréal, 41, Rue Martre 92117 Clichy Cedex France




Website URL: www.loreal.com

Contact: E-mail: [email protected] - Telephone Number: +33 (0)1 47 56 70 00

Director of Publication: Benoît Lozé

Publisher: L’ORÉAL Company, incorporated in France as a "Société Anonyme",with capital of EUR 112,103,817.60, having its registered offices at 14, rue Royale, 75008 in Paris - France, registered with the Paris Registry of Trade and Companies under number 632 012 100 acting in the name and on behalf of its brand L’ORÉAL](hereinafter the "Publisher" or "We" or “Us”).

Hosted by: Microsoft Ireland Operations Limited, a company having its registered offices at One Microsoft Place, South County Industrial Park, Leopardstown, Dublin 18, Ireland D18 P521, registered with the Dublin Registry of Trade and Companies under number 419 423 728;

Telephone Number: +353 1850 940 940





To access and use this Website you must be 18 or older. If you are under 18, your parents' prior authorization shall be required.

You may freely use the Website, without being required to sign in or create an account.

Access to the Website and/or certain sections thereof may require the use of PIN codes.  In such case it is up to you to take the necessary steps to keep such codes secret.  You may naturally change them at any time.  However, the number of attempts to access the Website and/or certain section thereof may be limited in order to prevent any fraudulent use of such codes.  Please inform Us of any fraudulent use that you may become aware of.  In the event of any breach of the rules set forth under these Terms of Use, We reserve the right to suspend your access.

Additional fees for accessing and using the Internet remain at your charge.




 a) Intellectual property right

Developing this Website involved significant investments.  The Website and each of the elements it comprises (i.e., brands, images, texts, videos, etc.) are protected by intellectual property rights. No use, reproduction or representation of the Website (in whole or in part), on any media whatsoever, for any other purposes, including, but not limited to, commercial purposes, shall be authorized.

We may make available to you via this Website contents that you are authorized to download (hereinafter the "Downloadable Content").  We grant you, for your personal and private use only, free of charge and for the legal protection period of intellectual property rights as defined by French and foreign laws and international treaties, a non-exclusive and non-transferable right to use the Downloadable Content.  Any reproduction, representation, modification or distribution of the Website shall be prohibited.  By downloading or using such Downloadable Content, you agree to use them in accordance with these Terms of Use.

In the event that We make a Website available to you which enables you to edit a picture (especially in order to virtually test a cosmetic), you hereby acknowledge and agree that such Website shall be only for your own private use in compliance with its intended purpose.  You shall not be authorized to make any such use of this Website as may be detrimental to the honor, repute or rights of any third partiesas described below.

b) Third-party rights 

We hereby remind you that you shall secure all the necessary authorizations and rights from any relevant rightsholders in connection with any content you may wish to post via the Website, including any and all intellectual property rights and/or literary, artistic and/or industrial property rights, and publicity rights (including the right to one’s image), to allow your quiet use of such contents.  For example, you shall secure the rights in and to any contents (especially photographs) showing recent architectural items, advertising designs or apparel designs that might appear (acronyms, logos, etc.).

c) User Contents

We may make available via this Website a space dedicated to user contents, such as text, photos, videos, opinions, etc. (hereinafter "User Content").

By posting User Content via the Website, you hereby grant Us a royalty-free, irrevocable, non-exclusive, worldwide and for the legal protection period of intellectual property rights as defined by French and foreign laws and international treaties (including any subsequent suppletive or amending regulations) license to reproduce, display, use, copy, modify, adapt, edit, distribute, translate, create derivative works from, incorporate into other works, distribute such User Content (in whole or in part).

Said use shall be authorized for all in-house or external, corporate or financial communication purposes, advertising, and for all public relations, historical or archival purposes, of L’ORÉAL Group or its affiliates, its products and/or its brands, particularly on the following media:

-  Posting in all format, in unlimited quantity

- The written press, unlimited number of publications,

- Publishing, unlimited number of publications, particularly publishing for purposes of in-house communication, including sales force and distribution network (wholesalers, retailers, agents, etc.), events, leaflets for congresses, tradeshows, stands ...; B-to-B communication, in the professional press, for an unlimited number of publications and/or quantities

- Electronic, IT, digital, multimedia, Internet and Intranet publishing, via any websites (whatever the website and/or medium, including social networks such as Facebook, Twitter, YouTube or Dailymotion), unlimited number of inserts and broadcasts,

- via any advertising media (including by way of advertising at retail outlets and on the L’ORÉAL Group brand products (hereinafter the “Media”). 

You are hereby informed that said social networks are platforms owned by third-parties and, accordingly, the circulation and use of User Content via said social networks shall be governed by the terms of use defined by said third parties. Therefore We shall not be held responsible for any use of the content by Us or any third parties in accordance with the terms of use defined by the social networks, including without limitation, in terms of the scope and duration of licensed rights, and removal of Content.  You shall be responsible for handling any third-party claims relating to the use of the Content in accordance with the terms of use defined by the social networks.

In addition, We hereby remind you that any Content may be referenced on a search engine and therefore to be accessed by an audience outside the Website.

This authorization gives Us the possibility to adapt your Content as initially fixed and/or make any such clarification to the User Content as We may consider useful, provided that the User Content shall not alter your image or words.

Further, the use of User Content may come with such anonymized information as your city, country or age, and/or, if you expressly authorized it, information allowing your identification such as your first name, or your alias.

Any such User Content as you may publish via this Website shall be chosen by you and under your sole liability.  However, We would like to remind you that User Content shall not conflict with applicable legislation or accepted standards of morality, or the principles stated herein.  In this regard, We reserve the right to remove at any time any such User Content as may not comply with these Terms of Use, including the Code of Conduct.

In addition, if you access User Content created by another user, you shall be required to comply with said user’s rights and you shall, in particular, not reproduce or disseminate said Content published via other media without the relevant user’s prior consent.

We, L’Oréal, wish to re-use your content with or without our mentions, hashtags, and tags (the “Mention(s)”). L’Oréal Mentions are the following: #weareloreal #lifeatloreal #loreallife #lorealproud #lorealtalent

By responding #YesLoreal you agree to the following:

You grant to L’Oréal SA (incorporated under the Laws of France under the number 632 012 100, with a registered address at 14 rue Royale 75008 Paris (“L’Oréal Group”) and its affiliates and/or related entities (collectively “L’Oréal Group”) a worldwide,  royalty-free, non-exclusive, transferable right to use, reproduce, exploit, represent, adapt and/or modify your video(s), photo(s), text(s) and/or other content posted to LinkedIn, Instagram, Facebook, Twitter, Google+ or other social media together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any of the above Mentions in any media, including but not limited to on L’Oréal Group’s webpages and social media pages, newsletters, retailer sites, third party sites, prints, stores for its marketing and/or its advertising by any current or future means and processes, such as loading, display, execution, transmission or storage operations, on any website, extranet, platform or other.  You also grant use of your video(s) and photo(s) for use internally as part of L’Oréal Group’s Internal Communication platforms (intranet sites, presentations, physical stands or other). The rights are granted to L’Oréal Group for all types of uses, either directly or indirectly, in order to promote the company attractivity and reputation at L’Oréal Group (the “Campaign”) externally, and illustrate our culture internally.

This right to use the User Content is granted for the entire legal duration of intellectual property rights, and in particular of the copyright as defined by French and foreign laws and international conventions.

You grant L’Oréal Group the right to use your username, real name, image, voice, likeness or other identifying information in connection with any use of your User Content. This right to use the personality rights is granted for a period of five (5) years for the same media as those detailed in the above provision.

L’Oréal Group may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.

You confirm and agree that: (i) you own all the rights in the User Content and/or that you have permission from any person(s) entitled with any intellectual property rights or personality rights in the User Content to grant the rights herein; (ii) you and all other person(s) appearing in the User Content are not under 18; and (iii) L’Oréal Group’s use of your User Content will not break any law or violate the rights of a third party. L’Oréal Group has the right to disclose your identity to any third party who claims that the User Content infringes their rights.

If your User Content contains an endorsement or testimonial of our products or services, you further agree that it is a true and accurate expression of your honest belief (if applicable, based on use of L’Oréal Group’s brands products and that you have disclosed receipt of any free product or incentives in exchange for providing your User Content).

You acknowledge and agree that the User Content could be subject to “viral” communication (word-of-mouth communication) on third party websites and that L’Oréal Group will not be liable for any claim or action in this regard.

You consent to L’Oréal Group’s collection of any personal information you provide, and L’Oréal Group’s use and disclosure of that personal information in connection with the use of your User Content as described above.  Your personal information may be transferred to or accessible from outside the EEA, and may be shared with affiliates or other trusted third parties working on L’Oréal Group’s behalf.  By posting User Content with any Mention(s) or otherwise providing L’Oréal Group with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these Terms and Conditions, L’Oréal Group’s Privacy Policy for Employees (to be found on your PROfile account) and applicable data protection laws and regulations.

You will not hold L’Oréal Group, or any person acting on L’Oréal Group behalf, responsible for any claims or demands in connection with the use of your User Content.

You accept that L’Oréal Group will not pay you for the use of your User Content and/or for any intellectual property rights connected with them.

You accept that L’Oréal Group may refuse to use or remove your User Content for any reason.

If you change your mind about sharing your User Content, or you do not want L’Oréal Group to contact you about User Content again, please opt out by contacting us at [email protected].

These Terms and Conditions may be updated regularly by L’Oréal Group: please review them each time L’Oréal Group wishes to use your Content prior to giving your authorization.

To the extent authorized by law, these Terms and Conditions are subject to French laws and any dispute arising hereunder shall be subject to the jurisdiction of the competent courts of Paris.

3. Code of conduct

We support the values of tolerance and respect of others.

For this reason, by using this Website, you agree not to:
- Convey any racist, violent, xenophobic, malicious, rude, obscene or unlawful comments;
- Disseminate any content that may be harmful, defamatory, unauthorized, malicious or infringing on privacy or publicity rights, inciting violence, racial or ethnic hatred or qualify as gross indecency or incitement to commit certain crimes or offences;
- Use the Website for political, propaganda or proselytizing purposes;
- Publish any content advertising or promoting any products and/or services competing with the brand(s) displayed on the Website;
- Divert the Website from its intended purpose, including by using it as a dating service;
- Disseminate any information that may directly or indirectly allow the nominal and specific identification of an individual without prior and express consent, such as their last name, postal address, email address, telephone number;
- Disseminate any information or content that may be upsetting for the youngest;
- Intimidate or harass others;
- Conduct illegal activities, including that may infringe anyone’s rights in and to any software, trademarks, photographs, images, texts, videos, etc.;
- Disseminate content (including photographs and videos) portraying minors.

If you become aware of any such User Content as may condone crimes against humanity, incite racial hatred and/or violence, or relate to child pornography, you shall immediately notify Us at the following email address [email protected], or by sending a detailed letter to the following address: L’Oréal International 41, Rue Martre, 92117 Clichy Cedex France, specifying in your email/letter the date on which you discovered said content, your identity, the URL, description of the disputed content and the user ID of the author thereof.

If you consider that any User Content is in breach of the principles listed above, of your rights or any third party’s rights (e.g., any infringement, insult, breach of privacy), you may send a notice to the following email address: [email protected], or by sending a detailed letter to the following address: L’Oréal International 41, Rue Martre, 92117 Clichy Cedex France, specifying in your email/letter the date on which you discovered said content, your identity, the URL, description of the reported content and the user ID of the author thereof. 

As per the provisions of article 6-I-5 of Act 2004-575 of June 21, 2004 for confidence in the digital economy (Loi pour la confiance dans l'économie numérique), said notice shall contain:
- the date of the notice;
- if the sender is an individual: last name, first and middle names, occupation, address, nationality, date and place of birth; 
- the addressee’s name and address or, if a legal entity, its corporate name and registered offices;
- a description and specific location of the reported facts (e.g., URL link to the reported content; 
- the reasons why such content should be removed, including an indication of the legal provisions and qualification (justifications) applicable to the facts;
- a copy of any correspondence sent to the author or publisher of the reported information or activities requesting their interruption, removal or alteration, or justification that the author or publisher could not be reached.

Any incomplete notice may not be considered. WARNING: The fact for anyone to report any content or activity as unlawful in order to obtain the removal thereof or stop the dissemination thereof by submitting untrue or inaccurate information is punishable by a prison term of one year and a fine of EUR 15,000.



a) General provisions 

We hereby remind you that inaccuracies and omissions may appear in the information available on this Website, particularly due to third parties.  We hereby undertake to remove inaccuracies or to complete such information on the Website as soon as possible.

b) Information on the products and services 

The products and services presented to you on this Website are not offered for sale but a general presentation of the range of the products and services that We distribute in the country where this Website is available. 

c) Advice and beauty profile 

The advice provided on this Website and/or the tools made available to define your beauty profile are merely simulations intended for obtaining expert cosmetics advice. 
The information they deliver are for strictly indicative purposes and shall in no event replace a medical diagnosis or clinical consultation, nor be substituted for a medical treatment. 
Accordingly, We cannot guaranty your entire satisfaction with the advice that results from the use of such tools and assume no liability for any use you may make thereof. 

For any further information or in the event of doubt, We recommend that you consult your physician.

d) Hypertext links

The hypertext links included on the Website may lead you to websites published by third parties and the content of which We do cannot control.  Accordingly, to the extent that said hypertext links were included on this Website for the sole purpose of facilitating your browsing experience of the Internet, looking up any third-party websites shall be your own decision and your sole liability.


5. Personal Data

We may collect personal data related to you, particularly when you: (i) subscribe for a service; (ii) download Downloadable Content; (iii) sign in; (iv) apply for a game/competition; (v) send Us an e-mail; (v) respond to a poll or study.

For any further information on the processing of your personal data, please look up our privacy policy here.


6. Cookies

Cookies are small files that are left on your device while you browse the Website (such as the pages looked up, the date and time of such access, etc.) and which may be read whenever your access the same Website (hereinafter “Cookies”).

For further information on the cookies policy of our website, please check out our personal data collection policy, here
ContentSquare is a solution which aggregates usage and frequency data to improve user experience.
Statistics created are anonymous.



We may amend the contents and information included on the Website as well these Terms of Use, particularly for purposes of compliance with any new applicable legislation and/or regulations and/or to improve the Website.

Any amendment shall be notified to you via the Website before becoming effective under these Terms of Use.  Unless the amendment requires your express approval, your continued use of the Website shall be deemed as your acceptance of the new Terms of Use.


8. Credits

The Website was developed for the Publisher by Valtech, a SE company with capital of EUR 2 570 464, having its registered offices at 148 RUE DE COURCELLES 75017 PARIS, registered with the Paris Registry of Trade and Companies under number 389 665 167, email address: [email protected], telephone number: +44 (0) 20 7014 0800.


9. Disclaimer

We shall use our best efforts to maintain access to the Website and Downloadable Content at all times.  However, We cannot guarantee the permanent availability and accessibility of the Website.  Indeed, we may be required to momentarily suspend access to all or part of the Website, particularly for technical maintenance purposes.

It is hereby further specified that the Internet and IT or telecommunication networks are not error-free and that interruptions and failures can occur.  We cannot provide any guarantee in this regard and shall not therefore be held liable for any damage that may relate to the use of the Internet and IT or telecommunication networks, including, without limitation:
- Poor transmission and/or reception of any data and/or information via the Internet;
- Any external intrusions or computer viruses;
- Any defaulting reception equipment or communication networks; and
- Any such Internet malfunction as may hinder the proper operation of the Website.

Lastly, our liability shall be limited to direct damage, excluding any other damage or loss whatsoever.  More specifically, any indirect damage relating, without limitation, to any loss of profit, revenue or goodwill.

10. Governing law and disputes

These Terms of Use shall be governed by the laws of France.

For any issue, please send us an email at the following address: [email protected]

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