L’Oréal develops ‘Back to Business’ safety guidelines for salons in India

Mumbai, 21st May 2020: L’Oréal India has developed a support guide for Indian salons outlining hygiene and operating guidelines for when businesses are able to reopen. L’Oréal will also help hairdressers exceed the usual salon safety and sanitary measures, to keep themselves and clients safe by supplying masks, hand sanitizers alongside the new operating guidelines. With more than 110 years of professional beauty heritage, L'Oréal is committed to serving as a partner and advocate for the industry.

This ‘Back to Business’ hygiene and safety guide, will be distributed to its 45,000-strong salon network and over 170,000 hair dressers, ahead of lockdown restrictions being lifted. The support guide includes post-lockdown advice around ensuring the safety and wellbeing of customers and employees; safer operating procedures; including hand cleansing, tool disinfecting, salon routing, pre-booking, reorganisation of salons to space out appointments and electronic payment, all to ensure the social distancing requirements. These guidelines are now available to all hairdressers or salon partners of L’Oréal Professional Product brands - L'Oréal Professionnel, Matrix, Kérastase and Cheryl’s Cosmeceuticals.  

The L'Oréal Professional Products Division has been active to keep hairdressers up-to-date on their skills and visible to their clients by providing extensive online training to help upskill them while their businesses are temporarily closed. Over 4,250 e-training sessions have been conducted for 50,000 hairdressers and beauticians in this period. L’Oréal also announced a credit extension for all its distributors and direct salon partners for the period of the lockdown.

Amit Jain, MD, L’Oréal India said: “The Hairdressing industry is a key source of employment and it is important hair salons get back to business safely, once lockdown restrictions are lifted. The past few months have provided us with even greater awareness of the importance of our hairdressers and the demand from consumers for hair salons reopening is high.”

D. P. Sharma, Director, Professional Products Division, said, “L’Oréal’s Professional Products Division in India has over 170,000 hair dresser partners, operating in over 45,000 salons. We are strongly mobilised to help our salon partners navigate these challenging times, with the primary objective of ensuring the safety of consumers, our partner salons and their employees. We are committed, now more than ever, to our role as partner and advocate of the hair dressing industry and will continue to work tirelessly to lessen the impact of this crisis on them.”

According to a survey by Redquanta, salon visits are among the top 3 activities that people missed the most, with 56% saying they missed going to salons.

Over the years, L’Oréal has actively contributed to the dynamic Indian hairdressing sector. Training and education is the bedrock of the industry and L’Oréal continues to invest a lot in these key development areas, along with upgrading salons through superior products, revolutionising the consumer experience and providing hairdressers with platforms like the Indian Hairdressing Awards, to showcase their talent. L’Oréal has trained over a million hairdressers over the last 10 years and partners with 45,000 salons through its brands L’Oréal Professionnel, Matrix, Kérastase and Cheryl’s Cosmeceuticals.

About L’Oréal India

L’Oréal India has been present in the country as a wholly-owned subsidiary of L’Oréal S.A. since 1994. Today L’Oréal India is present in all distribution channels with 14 brands, available in mass market channels (L’Oréal Paris, Garnier, Maybelline New-York, NYX Professional Makeup); in hair and beauty salons (L’Oréal Professionnel, Matrix, Kérastase, Cheryl’s Cosmeceuticals, Decleor); in selective distribution (Kiehl’s, Yves Saint Laurent, Giorgio Armani, Ralph Lauren, Diesel).

L’Oréal India employs over 1,700 people across its headquarters in Mumbai, four regional offices, two manufacturing facilities in Chakan (Pune) and in Baddi (Himachal Pradesh) and Research and Innovation facilities in Mumbai and Bengaluru. 


The Professional Products Division distributes its products in salons worldwide. Through its vast array of brands, the division can meet the needs of different hair care salons, for color, shape and styling, shampoos and general hair care needs. A privileged partner of hairdressers, this division offers them products made with the best technologies as well as high-level training, to ensure professional service. 

Contacts L’Oréal India

Director - Communications, Sustainability & Public Affairs, L’Oréal India - Snehhal Chitneni

Tel : + 91 98201 58358

[email protected]

Genesis BCW - Sukriti Kumar

Tel: +91 9833252547

[email protected]

Genesis BCW - Neesha Roy

Tel: +91 99677 15636

[email protected]

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