System Update Information 2026

As part of our commitment to continuous improvement, L'Oréal Australia and New Zealand is upgrading its core business transaction processing system to SAP S/SHana.

TEMPORARY CHANGES

• Order system freeze
  To enable this transition, the L’Oréal ordering system will be offline for a short period between 16 March and 14 April. During this time, no orders can be placed. Therefore, we are asking customers to place a larger order before 16 March to cover their requirements for both March and the first half of April.

• Returns
  From 21 March to 12 April, we will be unable to issue credit notes for returns, missing or damaged items. We appreciate your understanding during this transition.

• Payment portal
  Our payment portal will be closed from 27 March to 8 April. Any payments due during this period may be processed earlier for smooth processing.

PERMANENT CHANGES

The new system will also result in lasting changes:

• New account numbers
  As part of the system upgrade, you will receive a new customer account number, which begins with 10 and has eight digits (ie.10xxxxxx)  Your new account number will be provided to you in early April.

• New bank account details
  When making payments for Australia and New Zealand, please use your new account number as the reference to ensure the correct allocation. New bank details for Australian customers will be sent to you prior to our ordering system reopening in April.

• New format for financial documents
  The format of our invoices, account statements and payment reminder letters have been redesigned to provide greater transparency, clarity, detail and compliance with tax and legal requirements.

FAQs

Q. What change is L’Oreal Australia and New Zealand making and why?
L’Oréal Australia and New Zealand is making a significant investment in upgrading its core business transaction processing system to SAP S/4Hana, with a go-live date of mid-April. With this upgrade, we will join the 150+ countries that L’Oréal operates in to ensure we have a more reliable and best-in-class service for our customers.

Q. What will this change mean for my business?
To make this transition, our ordering system will need to be offline for a short period – from 16 March to 14 April. This means that no stock orders can be placed during this time.

Q. What do I need to do?
To ensure your business has adequate stock during this offline period, please place a larger order prior to 16 March to cover your needs for both March and April. If you have any further questions, please reach out to your business partner.

Q. Will there be any changes to payment requirements?
Yes. Our payment portal will be closed from 27 March to 8 April. Any payments due during this period may be processed earlier for smooth processing.

Q. Will there be any changes to returns?
Yes. From 21 March to 12 April, we will be unable to issue credit notes for returns, missing items, or damaged goods. We appreciate your understanding during this transition period.

Contact details
For more information, contact our Customer Care team on 0800 803 833.