Middle East
L’Oréal's Mutual Ethical Commitment Letter
L’Oréal publishes its Mutual Ethical Commitment Letter to anchor its requirements and commitments towards its suppliers, in accordance with its global ethics, corporate responsibility, human rights, and compliance programs and policies.
Managing the relationship with suppliers: the importance of sharing ethical standards
We believe that the way a company conducts its business is as important as its financial performance and the quality of its products and services. In a constantly changing world, our Ethical Principles – Integrity, Respect, Courage, and Transparency – serve as our compass for acting ethically every day. These principles shape our corporate culture and underpin our reputation. They guide every L’Oréal employees in building a relationship of trust in all our activities day after day.
We value our suppliers as integral members of our ecosystem. This is why L’Oréal has long presented and explained the standards and commitments regarding human rights, working conditions, environmental stewardship, and business integrity applied within our own entities worldwide. As our suppliers play a key role in the development of our activities, we ask them to meet the same standards and prioritize those who are willing to do so. We do not compromise on our values and principles, while supporting our partners' continuous improvement on the matter.
“At L'Oréal Group, we are convinced that our sense of purpose, 'Create the beauty that moves the world,' relies on a solid, ethical, and sustainable value chain. The relationship with our suppliers is at the heart of this transformative ambition. The Mutual Ethical Commitment Letter is much more than a document; it reflects our shared values and constitutes the foundation of our partnership for responsible growth. It embodies our strategic alignment and our shared commitment to working together for the respect of human rights, working conditions and labor law, environmental stewardship, animal welfare, uncompromising business integrity, and the promotion of diversity, equity, and inclusion. Together, we are accelerating the responsible and sustainable transformation of our industry.”
Daniel Seh, Chief Procurement Officer.
Today, in a spirit of continuous improvement, L’Oréal is updating this reference document. This 2025 update integrates the most recent international standards as well as the Group's latest practices in terms of responsibility and sustainability. This strengthened version clarifies and consolidates our requirements and commitments. It continues to cover human rights, working conditions, labor law, environmental stewardship, animal welfare, and business integrity. It also mentions grievance mechanisms, such as L'Oréal Speak Up, should they feel our own ethical standards are not respected in our operations and activities.
We ensure rigorous monitoring of this commitment, with a continuous exchange of best practices with our suppliers. Furthermore, to guarantee compliance and constant improvement, suppliers presenting the most significant risks—based on a rigorous assessment of their activity or geographical location—are audited by independent third-party organizations. The procedures for these audits are detailed in this Mutual Ethical Commitment Letter.