AGENTIC CONSUMER CARE​

Our Next-Generation At-Home Device with Clinical-Tested Efficacy In partnership with Nanomed

L’Oréal transforms Consumer Care, by empowering our Consumer Care Agents with Agentic AI for a new era of personalised connection.

With Salesforce’s Generative AI solutions, we’re augmenting the human interaction, not replacing it. This technology revolutionizes the daily lives of our agents, freeing them from routine tasks to focus on what truly matters: deeper engagement with more consumers. 

We’re entering a future where the human touch is more important than ever, amplified by the power of AI. At the Agentic consumer care booth of L’Oréal Groupe: visitors can step into the role of a consumer seeking care or a care agent who addresses an ‘agent brief’, augmented by Salesforce Agentic AI technology. Immerse yourself in real consumer stories, with an interactive experience on a touchscreen, to discover how we’re redefining the future of Beauty Consumer Care, to save time and increase consumer satisfaction.