At the beginning of May, 59% of French people said they wanted to return to their hairdresser within the first week of deconfinement. A figure that shows the importance of these professionals in everyone's lives. It also reaffirmed our decision to support them during this difficult period.
"L'Oréal has been a partner of hairdressers for more than 110 years. That's why, during this crisis, we are closer than ever to our customers and completely determined to help them overcome the crisis," said Nathalie Roos, President of the Professional Products Division, on May 5. "We feel it's our responsibility to intervene and help them out," she adds. This is why we have decided to implement a major plan to support them with concrete solutions, including providing safety equipment, helping to reorganize salons and offering financial support.
Our primary concern has been the financial security of our partners. Since March 16, we have been committed to offering a debt freeze to all independent salons and hairdressers. A measure that affects 65,000 salons in France, and 100,000 around the world. 11,056 French clients have already benefited from this measure.
We also wanted to continue to work towards their training, even at a distance. Thanks to L’Oreal Access, our e-learning platform, we have continued to offer training to hairdressing professionals in many countries through tutorials, webinars and various online educational modules. Its success was illustrated with a 52% increase in users between March 1 and April 1. Moreover, within six weeks, 44 countries started using the platform – up from 12 originally.
Lastly, we decided to provide European hairdressing professionals with 8.5 million masks and 3.5 million units of 400 ml hydro-alcoholic gel with any repeat orders, allowing them to resume their activities with peace of mind. In the future, the gel will be offered to them at cost price and masks at purchase price.
In time of adversity, this commitment to a profession in which we are historical partners has strengthened our ties 
 90% of French and American hairdressers have welcomed the support offered by L’Oréal during the crisis. Source: Harris Interactive, Hairdressing after confinement, May 2020.